Claims Basics is a foundational training designed to help you understand how health insurance claims actually work, without jargon, pressure, or guesswork.

If you’ve ever felt confused by claim notices, explanations of benefits (EOBs), or conflicting information from providers and insurers, this course gives you the clarity you need before you take action.

This course focuses on education and preparation, not appeals or negotiations. You’ll learn how claims move through the system, who is responsible for what, and why many claim issues are administrative, not personal or final decisions.

By the end of this training, you’ll be able to:

Understand what a health insurance claim really is
Know the difference between claims, benefits, and coverage
Read an Explanation of Benefits (EOB) with confidence
Recognize common claim issues before they escalate
Prepare calmly before calling, appealing, or seeking further support

Claims Basics is ideal if you want clarity first, not pressure to act.

This course does not include:

Legal advice
Medical advice
Appeal-writing instruction
Communication with insurers on your behalf

It’s designed to give you a clear foundation so you can choose your next step confidently.